Due to copyright issues on cross-stitch patterns, charts and kits, returns cannot be accepted on these items. All such sales are final as well as other items such as fibers, fabrics and embellishments.
However, in case of manufacturer defect, a return might be necessary. In all such cases, no returns will be accepted without having prior approval. This policy is applied to items such as scissors, frames & lighting. In all such cases, the return request must be initiated within 30 days of receiving the item(s) in question.
All shipments will be sent via the United States Postal Service (USPS) and are subject to change.
All US shipments are sent by either First Class or Priority Mail. Postage is determined by the value of your order and is broken down as follows:
All International shipments are also sent via USPS First Class Mail International Service. Postage is determined by the value of your order and is broken down as follows:
As of May 7, 2020 US Mail International Service is suspended to the following countries:
Algeria, Angola, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chile, Chad, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Democratic Republic of the Congo, Dominican Republic, Ecuador, Egypt, Estonia, Ethiopia, Faroe Island, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guatemala, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Kuwait, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritius, Mauritania, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Nigeria, Oman, Pakistan, Papua New Guinea, Panama, Paraguay, Peru, Philippines, Qatar, Republic of Congo, Rwanda, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Saint, Maarten, Solomon Islands, South Africa, South Sudan, Sudan, Sri Lanka, Suriname, Swaziland (Eswatini), Tajikistan, Tanzania, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, United Arab Emirates, Uganda, Uruguay, Vanuatu, Venezuela, Yemen, Zambia and Zimbabwe.